RailInfra Projects

Effective and last updated: 27 June 2026.

Subscription Purchases

RailInfra Projects subscriptions provide immediate access to digital information services. A seven-day limited trial is available so prospective customers can evaluate the general nature of the Service before purchase. Accordingly, paid subscription fees are ordinarily non-refundable after access has been activated.

Cancellation

You may ask us to disable future access or marketing communications at any time, but cancellation does not create a pro-rata refund for the remaining subscription term. Plans do not renew automatically unless automatic renewal is expressly offered and accepted.

Eligible Refund Cases

We will investigate refund requests involving a duplicate charge, a payment debited without a corresponding successful order, an incorrect amount charged by our checkout, or another refund required by applicable law. If payment succeeded but access was not delivered, please first allow us a reasonable opportunity to restore or provide access.

Request Procedure

Submit a request through the Contact page or email info@moments-mapping.com with the purchaser name, registered email, order number, transaction reference, payment date and reason. Do not send card numbers, OTPs, UPI PINs or banking passwords.

Processing Time

Approved refunds will be initiated to the original payment method. Bank and payment-provider processing times apply and are outside our direct control. Taxes and invoices will be adjusted as required.

Chargebacks

Please contact us before raising a chargeback so we can investigate. Fraudulent or abusive disputes may result in suspension while the matter is reviewed.